Privacy Policy

1. Who We Are

I-Spy Mold AI is an online mold photo analysis and virtual inspection platform. We do not perform in-person inspections or house calls. All services are digital. This Privacy Policy describes how we handle personal information collected through our website and services.

2. Information We Collect

We collect the following types of information:

Account information: Name, email address when you sign up or contact us
Purchase information: Name, email, and payment method (processed by Stripe — we never store card numbers)
Photos you submit: Mold photos uploaded for AI analysis are stored securely and used only to generate your report
Usage data: Pages visited, features used, session duration, and device/browser information
Communications: Emails or support messages you send us

3. How We Use Your Information

We use your information to:

Deliver AI Photo Scan reports to your email
Schedule and conduct Virtual Inspections
Process payments via Stripe
Respond to support requests
Send transactional emails (receipts, reports, booking confirmations)
Improve our AI models and platform experience
Comply with legal obligations

We do not sell your personal information to third parties. We do not use your mold photos for advertising.

4. Photo Data

Photos you submit are stored securely in encrypted cloud storage. They are processed by our AI system to generate your report and may be reviewed by a certified inspector if you purchased a Virtual Inspection. Photos are retained for 90 days after your purchase to allow for support requests and report re-delivery, then deleted. You may request earlier deletion by emailing Mia@ispymoldinspections.com.

5. Third-Party Services

We use the following third-party services:

Stripe — Payment processing. Subject to Stripe's Privacy Policy.
Cal.com / Cal Video — Virtual Inspection scheduling and video sessions. Subject to Cal.com's Privacy Policy.
Vercel — Platform hosting and analytics.
Supabase — Secure data storage.

6. Cookies

We use essential cookies for platform operation and optional analytics cookies to improve our service. See our Cookie Policy for full details.

7. Your Rights

You have the right to:

Request a copy of the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications at any time

To exercise these rights, email Mia@ispymoldinspections.com.

8. Security

We use industry-standard encryption (TLS in transit, AES-256 at rest) to protect your data. We limit access to personal data to authorized team members with a legitimate need.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above. Continued use of the Platform after changes constitutes acceptance.

10. Contact

Privacy questions? Email Mia@ispymoldinspections.com.